Frequently asked questions

Yes. Dexis 11 and Dexis 10 store data completely differently — different database engines, different image formats, different structures — which is why there’s no built-in path and why the vendor rarely offers one. We built a purpose-made conversion that reads the Dexis 11 database and image files and rebuilds them natively in Dexis 10’s own format, down to the internal integrity hashes Dexis 10 maintains on its images.

It isn’t theory: it has been proven on a full production cutover — 7,293 patients and 104,432 images converted with zero failures, verified in the Dexis 10 viewer and in Dentrix Smart Image.

The forward path means new licensing, possibly new hardware, staff retraining, and a vendor conversion project of its own. Rolling back to Dexis 10 keeps the software your team already knows, keeps your sensors, restores Dentrix Smart Image integration, and is done in one overnight window — typically at a fraction of the cost.

For some practices the forward path genuinely is better (see honest exclusions), and if that’s you, we’ll say so in the free assessment.

No. Imaging Rollback is an independent service by Borden Technology and is not affiliated with, sponsored by, or endorsed by Dexis, Envista, Dentrix, or Henry Schein One. We don’t modify either vendor’s software — we convert your practice’s own data from one version’s format to the other. You need valid Dexis 10 licensing to run Dexis 10; most practices that upgraded from 10 still hold theirs.

The conversion is verified image-for-image, not sampled. X-rays convert losslessly, color photos stay true color, tooth numbers and capture dates carry over, and an independent reconciliation must show the source database, the new database, and the files on disk agree exactly before cutover proceeds. Anything less than exact is a no-go — and a no-go costs you nothing, because your Dexis 11 is still running untouched.

One overnight window. The practice closes as usual; after the last X-ray of the day the conversion runs against that evening’s snapshot — the server-side conversion takes roughly an hour per 100,000 images. Workstations are switched before opening, with a live sensor test in each operatory. Compare that to a multi-day re-platforming project plus the weeks of learning curve that follow it.

The entire conversion runs on your server, inside your network — patient data is never uploaded anywhere, full stop. In the done-for-you model we work under a signed Business Associate Agreement. In the assisted and licensed models your own staff operate the tool and we never touch PHI at all.

This website collects no patient information either — please don’t include any in the contact form.

Your Dexis 11 system is never modified: the conversion reads from a snapshot and opens image files read-only. If anything fails verification we simply don’t cut over — workstations keep using Dexis 11 exactly as before and you’ve lost nothing but a night. After a successful go-live, the original system stays intact for an agreed archive window, so a way back exists even then.

If your sensors were supported on Dexis 10 — for example Dexis Platinum — they’ll work after the rollback, and a live acquisition test in every operatory is a mandatory gate before the first patient. Sensor compatibility is confirmed during the free assessment; if Dexis 10 never supported your hardware, we’ll tell you this isn’t your answer.

We quote a fixed price after a short free assessment, because practice size, image volume, and workstation count vary. As an honest benchmark: it is typically a fraction of vendor-quoted migration projects, and far below the all-in cost of re-platforming to DTX Studio Clinic once new licensing and retraining are counted. No subscriptions, no surprises — the quote is the price.

Yes — that’s the licensed option, and it’s how PHI-cautious practices keep everything in-house. Qualified IT professionals apply, are vetted, and run the toolkit themselves with the dry-run and verification gates built in and non-skippable. It’s designed to be run by a competent IT professional — and we strongly recommend one — with support escalation available if you hit a wall. It is not a public download.

Source: Dexis 11. Target: Dexis 10.4 — the version Dentrix recommends for Smart Image. Dentrix Smart Image requires Dentrix G7.0 or newer. On something else? Ask anyway — the assessment is free and the answer is fast.

In Dexis, annotations are stored separately from the image pixels, so your images convert at full quality regardless. Annotation overlays are migrated in a scheduled follow-up pass after go-live — a database-only step that never touches the images. In a typical practice only a few percent of images carry annotations, and your source system retains everything throughout the archive window.

You need valid Dexis 10.x licensing to run Dexis 10. Most practices that upgraded from Dexis 10 to 11 still hold their 10.x licenses. Confirming your licensing position is one of the first things the free assessment checks — before anything else happens.

Your relationship with the vendor is unchanged — we convert your data, we don’t alter their software. Dexis 10 is a mature product that continues to be serviced under support contracts. Check your own contract terms, and bring any doubt to the assessment so you go in with eyes open. We’d rather lose a sale than have you surprised.